Question 1

How fast will I get a response?

Accepted Answer

Emergencies are routed 24/7 to the nearest operator on call — most are answered within minutes. Standard requests typically receive a callback the same business day in active regions.

Question 2

How much does a service call cost?

Accepted Answer

Pricing is set by each individual operator, not by AHH Connect. We require all members to provide clear, upfront pricing before any work begins. There is never a charge from us for submitting a request.

Question 3

Do you cover my area?

Accepted Answer

South Australia is live now with operators across Adelaide, regional centres, and remote sites. Every other state has an active expression-of-interest waitlist — submit a request and we'll let you know as soon as a vetted operator is available in your area.

Question 4

What kinds of equipment do your operators work on?

Accepted Answer

Most of our network handles mobile and industrial hydraulics — earthmoving, agricultural machinery, transport, plant, marine, and manufacturing equipment. If you're unsure, submit a request and we'll match you with someone with the right capability.

Question 5

Are AHH Connect operators insured?

Accepted Answer

Yes. Every operator on the network is required to hold current public liability insurance as a condition of membership. We verify this at onboarding and on renewal.

Question 6

What if I'm not happy with the work?

Accepted Answer

Tell us. We follow up on every job and take quality issues seriously — they affect our entire network. Any disputes are escalated and addressed directly with the operator.

Question 7

How are leads distributed?

Accepted Answer

Leads are routed based on location, capability, and current availability — not on bidding. The closest qualified, available operator gets the job. Founding members get priority within their regions.

Question 8

How much does membership cost?

Accepted Answer

Membership pricing varies by region and tier. Founding members lock in a permanent discount. Contact us for current pricing in your state.

Question 9

Do I have to give up my existing customers?

Accepted Answer

No. Your existing customer relationships are yours and stay yours. AHH Connect is a new lead channel on top of what you already do, not a replacement for it.

Question 10

Am I obligated to accept every lead?

Accepted Answer

No. You can decline leads that don't suit your capability or schedule. We just ask that you respond quickly so we can re-route the customer if needed.

Question 11

What are the vetting requirements?

Accepted Answer

We check business registration, public liability insurance, relevant trade qualifications and licences, references, and capability fit for the regions you want to serve.

Question 12

Can I be listed in multiple regions?

Accepted Answer

Yes, provided you can genuinely service those regions to our response standards. Service area is set by you and verified by us during onboarding.

Question 13

Is AHH Connect a franchise?

Accepted Answer

No. It's a network — operators remain fully independent businesses. We provide brand, leads, and standards; you run your business.

Question 14

Who owns my customer relationship?

Accepted Answer

You do. Customers introduced through AHH Connect are your customers from job one.

Question 15

How is AHH Connect funded?

Accepted Answer

Through operator memberships. Customers are never charged a fee for using the platform. This keeps our incentives aligned with both sides of the network.

Frequently Asked Questions

For customers

For operators

General

Still have a question?